AMCAP Stocktake Schedule

June 5, 2024

Dear Valued Customers,

AMCAP has an important update regarding our business operations and an upcoming stocktake initiative.

Firstly, we are pleased to announce that our services are now operating at near-normal service levels, thanks to the dedication and hard work of each member of our team. However, to fully return to Business as Usual, we must conduct a comprehensive stocktake across our entire inventory.

The stocktake is crucial for ensuring the accuracy of our parts location management system, as well as meeting our pick and put away KPIs and parts despatch and delivery schedules. It will involve counting over 80,000 parts locations and more than one million actual parts. To accomplish this task efficiently, we will be mobilising over one hundred team members to work safely, including overtime and weekend shifts throughout May and June. Additionally, we will deploy additional equipment and resources to expedite the process.

While the stocktake is underway, I want to assure you that our sales and ordering operations will continue as usual. However, despite our best efforts and detailed planning, there will be a temporary reduction in parts despatch and delivery schedules during this period. We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.

The parts delivery schedule changes are:

We sincerely appreciate your understanding and cooperation during this temporary disruption. Please see FAQs below. If you require further clarification, please don’t hesitate to contact myself or Paul Cutiar using the following details.

Joshua Bassett, General Manager, AMCAP Automotive Parts – jbassett@amcap.com.au

Paul Cutiar, General Manager, Subaru Parts WA – paul.cutiar@amcap.com.au

Yours faithfully,

Joshua Basset
General Manager, AMCAP Automotive Parts

FAQs
Why is the stocktake necessary?
The stocktake is essential to restore the accuracy of AMCAP’s parts location management system, uphold our pick and put away KPIs, and ensure the timely execution of daily metro and country dispatch runs.

Can I submit orders early?
Yes, you can submit orders as early as possible before the commencement of the stocktake count to minimise disruptions to your business.

What can I do to manage parts requirements during the stocktake days?
Please reach out if you’d like to schedule a meeting to plan and mitigate, to the best of our ability, the impact on your customers during the period when we are unable to deliver parts.

What happens to my orders during the stocktake?
Orders received during the stocktake will be held and processed for dispatch on Monday, 10th June 2024.

Can I pick up/collect my order from AMCAP?
No, orders cannot be picked up or collected from AMCAP during the stocktake period.

Will counter pick up be available during the stocktake?
No, our counter pick up service will not be available during the stocktake.